Meet Our Family:The Heart Behind Your Billing Success

Founded in 1994 in Rome, NY, Solutions Medical Billing Inc. is a family-run business with a rich heritage in medical billing. With over a century of combined experience, we specialize in providing top-notch billing services to healthcare providers nationwide.

Our commitment lies in enhancing your practice’s revenue through efficient, in-house billing solutions, underscored by our values of integrity, honesty, and a deep dedication to our clients’ success. 

Our expertise is your gateway to streamlined financial operations, ensuring your focus remains on patient care.

The Faces Behind Your Success

We believe our strength lies in our people. From seasoned billing experts to dedicated support staff, each team member plays a crucial role in delivering the exceptional service you deserve. Get to know the professionals dedicated to optimizing your billing processes and driving your practice’s success.

Alice Scott

Alice founded Solutions Medical Billing Inc in 1994 with daughter, Michele Redmond. Together they have worked for the past 30 years to provide exceptional medical billing services to providers all across the US.

Michele Redmond

Michele co-founded Solutions Medical Billing Inc with her mother Alice Scott. They take great pride in the work they do, providing excellent services to their providers, ensuring they are reimbursed for their services properly.

Zack Ketchum

Zack has been with Solutions Medical Billing Inc for 20 years. He started as a claims processor and is now the Chief Financial Officer.

Robert Meier

Robert has been with Solutions Medical Billing Inc since 2017 and is currently the Chief Operations Officer. Robert's extensive expertise in the medical billing field has been invaluable to the company.

Colleen Smaldon

Office Manager
Colleen joined the Solutions Medical Billing Inc team in 2014 and is currently the Office Manager of the Rome Office. Colleen's managerial skills have been a huge asset to the company.
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